Refund Policy

This policy explains when INITIAL TECHNOLOGY LTD, trading as CHES.TF, refunds a purchase. It is separate from withdrawals of sale proceeds.

Also see the Terms, Privacy Policy, Refund Policy, and Imprint. Questions go to support@ches.tf or the Support page.

One-time purchases

Every purchase is a one-time payment. There are no subscriptions and no recurring charges, so there is nothing to cancel after an order.

Checkouts that are not completed

A checkout that expires or is cancelled before payment is completed is never charged, and any balance it would have used stays in your account. You do not need to ask for a refund in that case.

When a sale is final

Items are digital content delivered right away. When you ask for immediate delivery at checkout and accept the Terms, you acknowledge that you lose your 14-day right to cancel once the items are delivered. A purchase is complete when the items are added to your site inventory. A sale to us is complete when we receive the items and your balance is updated. We do not refund because you changed your mind, bought the wrong item or quantity, or no longer want the item.

When we will refund

We review every request. We will refund, in full or in part, when:

• you were charged twice for the same order;
• you were charged but the items were not added to your site inventory, and we cannot deliver them;
• we delivered the wrong item and cannot correct it;
• a payment was taken because of a technical error on our side.

Refunds go back to the original payment method. The processing fee is refunded only when the refund is caused by our error. Card and PayPal refunds usually reach you within 5 to 10 business days, depending on your bank or PayPal.

How to ask

Write to support@ches.tf and include the order id and a short description of the problem. We reply within 14 days. Please contact us before you open a dispute with your bank, Stripe, or PayPal; opening a dispute for a completed order may suspend your account while it is open.