Support
We are real people behind the bot. Reach us any time and we will get back to you as fast as we can.
Steam Bot…
Wallet Service…
Get in touch
Order chat
Already have an open trade? The fastest way to reach us is the chat inside an order on your History page.
Open chat from your orderAvailable wherever you see the chat bubble.
Help Center
Step-by-step guides and answers to the questions we get asked the most.
Visit our FAQMost questions are already answered here.
Service rules
How Ches Bot handles deposits, withdrawals, fees, disputes, and account limits.
Read the Terms of ServiceTake a minute to read before your first trade.
To help us faster, please include
- 1.Order ID — find it on your History page (looks like
ORD-XXXX-XXXXXX). With the order ID we can pull up every detail instantly. - 2.Transaction hash — if the issue involves a deposit or withdrawal. It is the long string that starts with
0xand is shown on your wallet page. - 3.Screenshots — of any error message, unexpected Steam trade offer, or transaction page. They save us several back-and-forth rounds.
- 4.Your Steam display name — so we can match your account on our side.
Average response time
Order chat replies typically within a few hours during the day, under 12 hours overnight. For account-level issues (suspensions, withdrawals, disputes) please allow up to 24 hours — we read every request carefully before replying.